CUSTOMER RETENTION

CONSULTING & EXECUTION SERVICES

Understand your customers intimately.
Engage them the "right" way.
Excel at customer retention.

OUR SERVICES

CREATING CUSTOMER-CENTRIC CULTURES

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BUILDING HEALTHY CUSTOMERS

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"BEST-IN-CLASS" DIGITAL EXPERIENCES

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DESIGNING CUSTOMER GROWTH STRATEGIES

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EXECUTING CLIENT RETENTION EFFORTS

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WHO WE'VE SERVED

Automatic Data Processing, Inc.
Automatic Data Processing, Inc.
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Alaska Airlines
Alaska Airlines
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Hearst Communications, Inc.
Hearst Communications, Inc.
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Market Leader
Market Leader

"You can count on Adam to be on top of his group, clear in his communications, act with integrity and leave no stone unturned in achieving excellent result." - VP Customer Operations

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MediaPRO Holdings, LLC
MediaPRO Holdings, LLC

"I hired Adam to transform our customer's experience and set the bar for our industry in customer success...the impact to the business was clearly visible. Customer on boarding and issue resolution were faster with increased service quality...by the end of our engagement our Net Promoter Score had risen by 30%, customer retention was up 7%, and we were built to scale for the future. I can't recommend Adam enough." - CEO

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Navy Federal Credit Union
Navy Federal Credit Union
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Nordstrom, Inc.
Nordstrom, Inc.
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Oracle
Oracle
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PayScale, Inc.
PayScale, Inc.

"Adam as he is one of the most professional and dedicated individuals I have ever worked with." - Manager of Sales & Corporate Training

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Thank you!  A member of our team will respond in 24 hours.

LET'S CONNECT!