Adam PeddicordMar 1, 2020An Introduction to the Customer Effort Score (CES)Learn what is the Customer Effort Score (CES), why it's important, and how you measure it.
Adam PeddicordMar 1, 2020COVID-19 Volunteer & Resource InformationA volunteer and resource information page for anyone interested in combating COVID-19.
Adam PeddicordFeb 24, 2020Building Your Customer Emergency Preparedness KitSimple steps to create playbooks for customer emergencies.