What creates better customer outcomes, leading with an employee or customer-first mentality?
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About the Event
Is it smarter for me to focus on my customers or the employees responsible for their success? Are there effective ways to do both? Customer Success C-Suite leader Dave Willner joins Adam Peddicord to discuss this for the community!
After a lifetime in hospitality, Dave Willner understands the customer experience. Willner has taken his unique approach - building the customer experience by optimizing the employee experience to multi branded, complex restaurant and retail companies across the country. He has a relentless passion for excellence, and knows how to help individuals and organizations reach their full potential.