What creates better customer outcomes, leading with an employee or customer-first mentality?

Is it smarter for me to focus on my customers or the employees responsible for their success?  Are there effective ways to do both?  Customer Success C-Suite leader Dave Willner joins Adam Peddicord to discuss this for the community!

After a lifetime in hospitality, Dave Willner understands the customer experience.  Willner has taken his unique approach - building the customer experience by optimizing the employee experience to multi branded, complex restaurant and retail companies across the country.  He has a relentless passion for excellence, and knows how to help individuals and organizations reach their full potential.