You are staring at one date on the calendar: fiscal year end. Not next week. December. Which is exactly why we are talking about it now. After years of running Customer Success teams through the final stretch, here is what I got wrong, what the research actually says about pacing a team and weighing your CSM’s read against the dashboard, and the four things I would focus on to turn the remaining 120 days into decisions and action.

Can kindness and high performance coexist? Decades of organizational research suggest they not only can, they often do. In this article, I explore what the data says about leadership, toxic high performers, workplace bias, and why the most successful healthcare and SaaS teams are often built on a combination of warmth, accountability, and execution.

The U.S. honored its more than 1.1 million war dead yesterday. The same day, thousands more lost their jobs to a downsizing playbook 40 years of research shows doesn't work. From Klarna's failed AI rehire reversal to MIT's 2025 NANDA findings on enterprise AI struggles, the data keeps revealing the same pattern: when companies forget the knowledge their people carry, the cost compounds for years. So why do we keep repeating the same mistakes, and what does it take to actually

35% of new websites are AI-generated. 37% of customers walk away the moment they realize they're talking to AI instead of a human. The noise is real, and most of what's being published in 2026 is workslop. So how do healthcare, SaaS, and Customer Success leaders cut through it? Four data-driven principles (and three operating moves) for being heard without becoming part of the slop.

Healthcare doesn't have a revenue problem. It has a Revenue Operations identity crisis. Two completely different systems run in parallel — SaaS RevOps on one side, hospital Revenue Cycle on the other. Both call themselves "revenue." Neither is complete. And AI is accelerating the collision. Inside: where the $48B blind spot lives, why payers are pulling ahead, and what healthcare leaders need to do before the gap widens further.