COMPANY & CUSTOMER GROWTH OUTCOMES REALIZED
O:  206.595.0941
E:  info@csbydesign.com
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CUSTOMER RETENTION

STRATEGY & EXECUTION

Understand your customers intimately.
Engage them the "right" way.
Excel at customer retention.

OUR SERVICES

CUSTOMER

CENTRIC CULTURE

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CUSTOMER

REHABILITATION & RECOVERY

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DIGITAL EXPERIENCE VITALIZATION

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NEXT-GEN

SUCCESS STRATEGY

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EFFORT

EXECUTION

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WHO WE'VE SERVED

Automatic Data Processing, Inc.
Alaska Airlines
Hearst Communications, Inc.
Market Leader
"You can count on Adam to be on top of his group, clear in his communications, act with integrity and leave no stone unturned in achieving excellent result."

- VP Customer Operations
MediaPRO Holdings, LLC
"I hired Adam to transform our customer's experience and set the bar for our industry in customer success...the impact to the business was clearly visible. Customer on boarding and issue resolution were faster with increased service quality...by the end of our engagement our Net Promoter Score had risen by 30%, customer retention was up 7%, and we were built to scale for the future. I can't recommend Adam enough."

- CEO
Navy Federal Credit Union
Nordstrom, Inc.
Oracle
PayScale, Inc.
"Adam as he is one of the most professional and dedicated individuals I have ever worked with."

- Manager of Sales & Corporate Training
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LET'S CONNECT!

Hearst Communications, Inc.