Customer's will realize maximum value only when you've built a customer centric culture.
Customer Success strategies that focus on customer empowerment at scale lead to the best results for company & customer.
Our team will help you separate yourself from your competition.
Sky's the limit for business's focused on their Customer's Success.
Our Core Values
About our customers, their clients, and our team setting and realizing their individual and collective goals.
About delivering the highest quality product and results to our customers.
Being a leader in what we do, and the impact we make.
We Get it Done
Strategies that drive the best outcomes for our customers and their clients.
On time, to scope, and expectations.
With the highest levels of transparency, communication, and integrity.
We Make an Impact
Built to scale and leave a positive lasting impact.
Proven strategies that explore, test, and reveal paths to greater horizons.
Establish new, and rekindle old, relationships that matter.
Meet Adam Peddicord
Adam has spent his entire professional career in Customer Success. At the core of Adam’s success is uncovering the customers definition of success, then aligning and architecting an organization’s people, technology, and strategy to assure customer value is attained and accelerated.
Prior to founding Customer Success by Design, he led Customer Success organizations for fast growth SaaS companies such as MediaPRO, PayScale, and WhatCounts and publicly traded organizations like Oracle and Market Leader.
Adam is a U.S. Army veteran who holds a B.A. in East Asian Studies and Political Science from Western Washington University and an MBA with an emphasis on International Business from Seattle Pacific University.
When not guiding organizations to greater growth and customer success, you'll find Adam volunteering as an Emergency Responder, jamming to KEXP (where the music MATTERS), and playing in the dirt with his family.
Core Business Tenants:
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Meet Luna "Bug"
Luna's been instrumental to the professional success of our customers the past 13 years. Her chill yet focused demeanor's assured nothing distracts our focus from achieving the mission while taking care of the team. Always ready to leap over the next hurdle she's never faced a challenge too squirrelly to overcome.
When not digging for new customer solutions she may be found patrolling the woods outside the office or curled up in front of the fireplace on her favorite bed.
Core Business Tenants:
Connect with Luna here: