CREATING CUSTOMER-CENTRIC CULTURES

 

Organizations who’ve achieved a customer-centric culture are 60% more profitable than companies that don’t.  Separate yourselves from the competition by aligning the entire organization to driving your customer’s success. 

 

This service will  bring the customer experience front-and-center  to your entire company, provide empathy and clarity on how each role directly impacts the customer, and  transparency and accountability  to the metrics that matter assuring the customer is the focal point for the company. 

BUILDING HEALTHY CUSTOMERS

 

More than 41% of executives report dollar churn rates beyond the industry benchmark.  Take command of your client’s journey and realize more predictive outcomes.

This service will discover, design, and deploy the customer experiences, strategies, and programs to create evangelists from your power users, increase the value for those middling along, and reclaim customers in duress or lost.

"BEST-IN-CLASS" DIGITAL EXPERIENCES

 

Live service is 80x more expensive than those digitally driven.  Invest in “smart” customer success resourcing to realize better customer experience, operating scale, and financial return.

This service will help you understand the digital experiences your customers desire, the most effective technologies for your business’s CX strategy, and launch the  automated and self-service programs that will grow customer satisfaction and provide the greatest scale for your organization.

DESIGNING CUSTOMER GROWTH STRATEGIES

 

Just 30% of leaders are thinking beyond their near-term strategy for more than a few hours a month.  Create the space to think, chart, and review your customer success strategy beyond the near-term.

This service will reveal the opportunities available to you over the next 18 to 24 months to differentiate yourself in customer success and increase retention beyond the short-term horizon.

STAFF TRANSFORMATION

 

Merely 42% of Customer Success professionals feel they have the training and tools to effectively perform their jobs.  Give the team responsible for driving customer value the education required to excel in their roles.

This service will empower your customer success organization with the tools and techniques to influence and drive customers using your products or services to realize a meaningful business impact.

EXECUTING CLIENT RETENTION EFFORTS

 

Resourcing and expertise constraints are pushing businesses to grossly overwhelm their staff with deliverables resulting in 39% of employees reporting workload as their #1 cause of stress.  Free your people and task us with delivering your Customer Success efforts.

This service will deploy our experts to implement &/or operate your customer success activities so you can focus on what you do best. 

COMPANY & CUSTOMER GROWTH OUTCOMES REALIZED
O:  206.595.0941
E:  info@csbydesign.com
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