Current trends on customer success machine learning & AI.

Are the bots taking everything over in Customer Success?  What “does” machine learning & AI even really mean?  What are the best practices for driving exceptional CX leveraging these tools?  Demand-gen & customer loyalty guru Terry Miller joins me to drop some knowledge on this and more!

Terry Miller has 20+ years of experience in sales, marketing and operations for high-technology companies such as T-Mobile, Mercata, and SuperCede.  Presently Terry leads the Support and Services Management Consortium, a roundtable for executives responsible for technical support and customer service.  When not coaching the next generation of great customer support and marketing leaders, Terry enjoys rooting for the 49ers (not everyone's perfect).