Effectively transitioning from in-person to remote customer relationships.

How do I transition effective in-person customer relationships to our new remote norm?  How do I assure I'm deepening customer connection when I can't even shake their hand?  SaaS Digital Marketing & PR Communication Account Director Matthew Ramos discusses with Adam!

Matthew Ramos loves working in customer facing roles and has done so for over 16 years.  He started out as a customer support representative, worked as a product trainer, and for the last 13 years has worked in Customer Success as an Account Director for various SaaS companies.  His main focus as of late has been helping his clients exceed their goals through Digital Marketing and PR Communications.