How to go about retaining your customers during massive disruption.

Fair to say we've all been through a lot lately.  How can you triage quickly, understand what is REALLY going on, and get a beat on what your customers are expecting of you going forward?  How are progressive companies using these as guides to define their retention strategy?  How you start operationalizing and measure your efforts here?  Career B2B board member, advisor, mentor, customer alignment and digital transformation consultant Christine Crandell opens up to the community about all this and more! 

Christine is President of New Business Strategies, a consulting agency focused on accelerating velocity and quality of sales pipelines, marketing programs, customer expectations and her client’s ROI.  When not leveraging her 30 years of expertise in business for the benefit of her client’s and their customers, she may be found sipping on Merlot In the hills of her Bay Area home.