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Laying the foundation for your CSM role.
Thu, Aug 06
|Online Event
What do you envision your Customer Success Manager to be responsible for? Why did you create the role in the first place? Do you even need it? Shaw Scott Co-CEO Melissa Shaw and Adam Peddicord dive into this and more for the success community!
Time & Location
Aug 06, 2020, 12:00 PM PDT
Online Event
Guests
About the Event
What do you envision your Customer Success Manager to be responsible for? Why did you create the role in the first place? Do you even need it? Shaw + Scott Co-CEO Melissa Shaw and Adam Peddicord dive into this and more for the success community!
A recognized industry leader in the digital marketing space, Melissa Shaw is the Co-CEO and Co-Founder of Shaw/Scott. Melissa’s leadership approach focuses on mentorship and skill growth, entrepreneurship, and organizational development—particularly through the lens of managing remote teams. Under her tenure, Shaw/Scott has been recognized as one of Inc. Magazine’s 5,000 fastest-growing companies for five consecutive years. The company was also recognized as one of the top 100 fastest growing private companies in Washington state by the Puget Sound Business Journal for three years.
Melissa is an accomplished multichannel digital strategist who has specialized in email marketing since the field’s inception. Known for the data-driven…