Pivoting your business to meet the customer where they’re at.

What do you do when 50% of your revenue moves to 2021?  How can you spot your customer or industry is under duress, get ahead of it, and best "nudge" your customers into a more effective outcome position for themselves, your organization, and staff?   Serial technology entrepreneur and Basketball Travelers Director of Development Brian Ratzliff shares his knowledge with the customer success community!

Brian Ratzliff began his technology career during the dawn of the internet commercialization phase with Starwave Corporation and never looked back.  A serial entrepreneur he’s co-founded and led some of Seattle’s best such as WhatCounts and Global University Sports Properties.  Presently residing as Basketball Travelers Director of Development, he travels the globe solving the logistical problems for collegiate sports in his favorite pastime, basketball.