The value in bringing developers & engineers closer to the customer.

How do I allow developers to engage with customers in the most productive manner?  What can Customer Success do to facilitate this?  What outcomes may I expect?  Software architecure and engineering guru Kevin Benz jumps into the stream to offer his stories and thoughts to the Customer Success community.  

Kevin is an accomplished software executive with extensive experience in the design and delivery of extremely high-performance systems for organizations such as AT&T and DIRECTV, as well as a trusted technology advisor to startups, investors, and venture capital firms.  In addition, Kevin is the founder of eCandy.com, Interknack, and his current venture Cloud Cost Advisors a cloud expenditure optimization consulting  firm.  Kevin is a lifelong Washingtonian with passions for passing along the lessons he’s learned and hitting the links whenever the weather permits.