Adam PeddicordMar 14, 2020Creating a Working Remotely Policy for Customer SuccessLearn what themes you need to always ensure you have covered when building a remote work policy for your Customer Success teams.
Adam PeddicordMar 4, 2020An Introduction to the Customer Satisfaction Score (CSAT)Learn what is the Customer Satisfaction Score (CSAT), why it's important, and how you measure it.
Adam PeddicordMar 3, 2020An Introduction to the Net Promoter Score (NPS)Learn what is the Net Promoter Score (NPS), why it's important, and how you measure it.