Learn about net revenue retention (NRR) and why it's the most important key performance metric in Customer Success.

How do you best raise your customers awareness & teach behavioral change with your solutions? Dr. Tom Pendergast & Adam Peddicord discuss

What's better, focusing on my customers or the employees responsible for their success? Veteran COO Dave Willner & Adam Peddicord review.

What is data science & how should customer success leverage it? Chief Scientist Rob Jasper & Adam Peddicord discuss in this video!

How can I leverage my personal toolkit to expand my relationship with customers? Nicole Jansen & Adam Peddicord discuss in this video!

How do I improve CX & retention while protecting customer privacy? Joe Grant Bluechel & Adam Peddicord explore in this video.

How can I assure that my differentiator(s) are best utilized to ensure customer value and renewal? Brad Krueger & Adam Peddicord discuss!

How do you move to inclusion & belonging? DEI transformation consultant Dr. Kimberly Harden & Adam Peddicord explore for customer success!

How can customer success leaders get their businesses to think in a customer-centric way? This episode with Christine McHugh shares how!

How can you best put the contract in front of the customer without placing revenue at risk? Attorney Heather Campbell advises in this vlog.

How can you triage quickly, understand what your customers are expecting, and execute quickly? This and more in this live stream recording.

Learn how to discover where your automation opportunities exist and how to execute them in a CX friendly way with Trisha Fridrich and I!

What is going on with machine learning and AI in Customer Success? Watch our live event recording and learn from industry vet Terry Miller!

What does a customer-centric organization look like? Watch this video for quick tips on starting to think, speak, and act like one!

What is Customer Success and why should you care? Learn here!

Learn what the Sensibleness and Specificity Average (SSA) is and why every customer success leader needs to know it.

Learn what is the Customer Satisfaction Score (CSAT), why it's important, and how you measure it.

Learn what is the Net Promoter Score (NPS), why it's important, and how you measure it.

Learn what is the Customer Effort Score (CES), why it's important, and how you measure it.

Understand what a customer-centric culture is and get some tips & tricks on how to build one.