An introduction to Net Revenue Retention
Learn about net revenue retention (NRR) and why it's the most important key performance metric in Customer Success.
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Adam Peddicord
Oct 8, 2020
Creating the Exceptional Customer Focused Learning Curriculum
How do you best raise your customers awareness & teach behavioral change with your solutions? Dr. Tom Pendergast & Adam Peddicord discuss
Adam Peddicord
Sep 8, 2020
What Creates Better Customer Outcomes, Leading with an Employee or Customer-First Mentality?
What's better, focusing on my customers or the employees responsible for their success? Veteran COO Dave Willner & Adam Peddicord review.
Adam Peddicord
Aug 25, 2020
Best Practices for Leveraging Data Science in Customer Success
What is data science & how should customer success leverage it? Chief Scientist Rob Jasper & Adam Peddicord discuss in this video!
Adam Peddicord
Aug 13, 2020
Maximizing the Potential of the Customer Relationship
How can I leverage my personal toolkit to expand my relationship with customers? Nicole Jansen & Adam Peddicord discuss in this video!
Adam Peddicord
Aug 11, 2020
Improving the Customer Experience with Responsible Analytics while Protecting Privacy
How do I improve CX & retention while protecting customer privacy? Joe Grant Bluechel & Adam Peddicord explore in this video.
Adam Peddicord
Jul 9, 2020
Designing Differentiators that Result in Better Customer Outcomes
How can I assure that my differentiator(s) are best utilized to ensure customer value and renewal? Brad Krueger & Adam Peddicord discuss!
Adam Peddicord
Jul 7, 2020
How to Have Courageous Conversations
How do you move to inclusion & belonging? DEI transformation consultant Dr. Kimberly Harden & Adam Peddicord explore for customer success!
Adam Peddicord
Jul 1, 2020
Bringing Customers to the Center of the Conversation in a Product & Partner-Centric Culture
How can customer success leaders get their businesses to think in a customer-centric way? This episode with Christine McHugh shares how!
Adam Peddicord
Jun 24, 2020
Not Letting the Contract get in the way of the Relationship
How can you best put the contract in front of the customer without placing revenue at risk? Attorney Heather Campbell advises in this vlog.
Adam Peddicord
Jun 17, 2020
How to go about Retaining your Customers During Massive Disruption
How can you triage quickly, understand what your customers are expecting, and execute quickly? This and more in this live stream recording.
Adam Peddicord
Jun 10, 2020
Transitioning to Automated Processes in a Customer Empowering & Employee Freeing Way
Learn how to discover where your automation opportunities exist and how to execute them in a CX friendly way with Trisha Fridrich and I!
Adam Peddicord
May 27, 2020
Customer Success Trends in Machine Learning & AI
What is going on with machine learning and AI in Customer Success? Watch our live event recording and learn from industry vet Terry Miller!
Adam Peddicord
May 14, 2020
Being Customer-Centric, and what that looks like organizationally
What does a customer-centric organization look like? Watch this video for quick tips on starting to think, speak, and act like one!
Adam Peddicord
May 12, 2020
What "is" Customer Success, and why you should care?
What is Customer Success and why should you care? Learn here!
Adam Peddicord
Mar 16, 2020
Introduction to the Sensibleness and Specificity Average (SSA)
Learn what the Sensibleness and Specificity Average (SSA) is and why every customer success leader needs to know it.
Adam Peddicord
Mar 4, 2020
An Introduction to the Customer Satisfaction Score (CSAT)
Learn what is the Customer Satisfaction Score (CSAT), why it's important, and how you measure it.
Adam Peddicord
Mar 3, 2020
An Introduction to the Net Promoter Score (NPS)
Learn what is the Net Promoter Score (NPS), why it's important, and how you measure it.
Adam Peddicord
Mar 1, 2020
An Introduction to the Customer Effort Score (CES)
Learn what is the Customer Effort Score (CES), why it's important, and how you measure it.
Adam Peddicord
Jan 27, 2020
What "is" a Customer-Centric Culture?
Understand what a customer-centric culture is and get some tips & tricks on how to build one.
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