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What Creates Better Customer Outcomes, Leading with an Employee or Customer-First Mentality?

Updated: Sep 11, 2020

Is it smarter for me to focus on my customers or the employees responsible for their success? Are there effective ways to do both? Veteran hospitality C-suite executive Dave Willner discusses with Adam for the customer success community in this episode of Customer Success by Design - LIVE!!!

As an action oriented individual I ask and encourage each guest to share which charitable and social change organizations they'd like to promote to help combat COVID-19 & social injustice. You may find the list of organizations I am active with and support here.

Dave asks that you consider supporting The Angel Relief Fund which was created to help restaurant and hospitality industry employees experiencing extraordinary hardship.

Thank you for watching Dave's and my discussion on the what creates better customer outcomes, leading with an employee or customer-first mentality. I look forward to seeing you at one of my future live stream events here.




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