How can you triage quickly, understand what is REALLY going on, and get a beat on what your customers are expecting of you going forward? How are progressive companies using these as guides to define their retention strategy? How you start operationalizing and measure your efforts here? Career B2B board member, advisor, mentor, customer alignment and digital transformation consultant Christine Crandell (newbizs.com) opens up to the community in this episode of Customer Success by Design - LIVE!!!
As an action oriented individual I ask and encourage each guest to share which charitable and social change organizations they'd like to promote and share to help combat COVID-19 & racial inequities. You may find the list of organizations I am active with and support here.
Christine asks you support Downtown Streets Team which works to provide homeless and low-income men and women with the resources they need to rebuild their lives.
Thank you for watching Christine's and my discussion on how to go about retaining your customers during massive disruption. I look forward to seeing you at one of my future live stream events here.