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Laying the Foundation for your CSM Role

Updated: Aug 11, 2020

What do you envision your Customer Success Manager to be responsible for? Why did you create the role in the first place? Do you even need it? Shaw Scott Co-CEO Melissa Shaw and Adam and jump into the topic for the customer success community in this episode of Customer Success by Design - LIVE!!!

As an action oriented individual I ask and encourage each guest to share which charitable and social change organizations they'd like to promote and share to help combat COVID-19 & social injustice. You may find the list of organizations I am active with and support here.

Melissa asks that you consider supporting Tech for Black Founders which aims to increase the number of venture capital funding for black entrepreneurs making it simple and free for Black founders to capture and act on customer data to accelerate their growth.

Thank you for watching Melissa's and my discussion on pivoting your business to meet your customers where they're at. I look forward to seeing you at one of my future live stream events here.



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