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Where does customer retention rank with regards to financial impact to your business, and how do you quantify it? What is the level of attention and rigor your CFO will bring to the metric? Serial entrepreneur and co-founder of The CFO Project Jeff Prager steps into the booth with Adam and dives into the topic for the customer success community in this episode of Customer Success by Design - LIVE!!!
As an action oriented individual I ask and encourage each guest to share which charitable and social change organizations they'd like to promote and share to help combat COVID-19 & social injustice. You may find the list of organizations I am active with and support here.
Thank you for watching Jeff's and my discussion on pivoting your business to meet your customers where they're at. I look forward to seeing you at one of my future live stream events here.
Cheers
Adam