AI is transforming healthcare, but are we overlooking one of its most important costs? We measure ROI, implementation costs, and adoption risk, yet almost no AI business case considers environmental impact. Here's why that needs to change and how healthcare leaders can make better AI decisions before regulations catch up.

At a graduation party, a retired fisherman told me I was the first person ever to thank him for 30 years of work. It stuck with me. So I asked the research a question: does a simple, authentic thank-you still matter for customer loyalty and growth in the age of AI? The psychology is clear and freshly confirmed. The business case is real. And the part everyone is asking about, whether AI can replicate it, is exactly where the data runs out. Here is what the evidence says, and

Can kindness and high performance coexist? Decades of organizational research suggest they not only can, they often do. In this article, I explore what the data says about leadership, toxic high performers, workplace bias, and why the most successful healthcare and SaaS teams are often built on a combination of warmth, accountability, and execution.

The U.S. honored its more than 1.1 million war dead yesterday. The same day, thousands more lost their jobs to a downsizing playbook 40 years of research shows doesn't work. From Klarna's failed AI rehire reversal to MIT's 2025 NANDA findings on enterprise AI struggles, the data keeps revealing the same pattern: when companies forget the knowledge their people carry, the cost compounds for years. So why do we keep repeating the same mistakes, and what does it take to actually

35% of new websites are AI-generated. 37% of customers walk away the moment they realize they're talking to AI instead of a human. The noise is real, and most of what's being published in 2026 is workslop. So how do healthcare, SaaS, and Customer Success leaders cut through it? Four data-driven principles (and three operating moves) for being heard without becoming part of the slop.

Healthcare doesn't have a revenue problem. It has a Revenue Operations identity crisis. Two completely different systems run in parallel — SaaS RevOps on one side, hospital Revenue Cycle on the other. Both call themselves "revenue." Neither is complete. And AI is accelerating the collision. Inside: where the $48B blind spot lives, why payers are pulling ahead, and what healthcare leaders need to do before the gap widens further.

Four people flew to the Moon. Over 30,000 made it happen. NASA didn't just celebrate the astronauts — they gave the ground teams, suppliers, and engineers their flowers too. Research shows 56% of employees hide their best ideas when they fear losing credit, and organizations that get recognition right see 45% lower turnover. This issue breaks down what Artemis II can teach every leader about equitable praise. Three recommendations you can act on today.

Ever feel like you're screaming into the void? 86% of employees feel their voices aren't heard equally. I spent the past few weeks volunteering with King County Public Health and attending the NW Rare Disease Fair — two organizations proving that persistent, resilient communication drives real progress. From harm reduction kits to rare disease advocacy, the data is clear: organizations that keep listening and keep pushing outperform those that don't. Here are four lessons eve

The top 2.8% of collegiate basketball takes the court this week. But the real game isn't on the floor — it's on the sideline. How do you lead people who've already mastered their craft? This issue breaks down leadership lessons from March Madness and Coach K — backed by research from Gallup, Harvard, and Google — on getting to know your people, asking better questions, and channeling ego toward a common mission. Whether you coach athletes, clinicians, or operators, the challe

I belong to the 0.37% — the percentage of Americans active in the labor force who served in combat in both Afghanistan and Iraq. The data shows 80% of staff expect a CEO to have a voice on major societal issues, and 56% have no respect for CEOs who choose to remain silent. There's no easy answer for when to address it or what to say. But I firmly believe you need to do it. "When in charge, take charge."